Yes, other people can make changes to your Google My Business listing by suggesting an edit. This information can be anything from the location, hours of operation and contact information. Once an edit is suggested, it should trigger a notification that informs you of the suggested edit. While it’s great that notifications are sent, please be proactive and always check your google listing and account for potential edits.
If someone else verifies your Google My Business listing, you’ll have to request ownership of this listing. Go to https://business.google.com/create and type in the business name you’d like to request ownership for. Make sure the business address and name are the exact listing you are trying to reach out to. Once you’ve found the correct listing, select “Request Access” to submit your request. The current owner of this listing will receive an email and can grant or deny you access to the Google My Business account. If the current owner of the listing denies or does not respond within three days, you can verify with google to get access to your listing.
When using the “Posts” feature on your Google My Business account you may try to submit a posting and it might get rejected. This may be due to the use of stock images. Make sure you are using original and relevant photos in your post to ensure your posts do not get rejected.
Business owners cannot edit or remove reviews that customers have left. While these reviews may be negative, you are able to reply to these reviews to inform that action is being taken to create a better experience for past, current and future customers.
It’s often likely that you’ve had some reviews that were either negative or just not relevant to your business at all. The best thing to do in this case is to reply to every review – this means positive and negative. Doing so will help your potential customers who have read your reviews and answers to understand that you are taking every step to improve your products or services on an ongoing basis.
There are a few options for verification on your Google My Business listing. You can choose phone verification or you can choose to receive a code in the mail – this usually takes 7-10 days to receive. If you do not receive a code in the mail – you can use a My Business Provider like Caiden Media to help you claim your Google My Business profile. Also, this sort of verification method happens instantly as you don’t have to wait for a code in the mail. The My Business Provider program is a free service that is offered to help businesses manage or verify their google listing. With this service, businesses will share data with Google to generate verification codes on behalf of other businesses. This program immediately verifies the business and does not take multiple days.
Photos that other people have uploaded to a Google listing are not removable by the business itself. If there is a photo that you wish to report to Google, you will have to search for the business name within Google search or Google Maps, find the Google My Business listing, find the photo, select “Report A Problem” and enter the reason why you have reported this photo.
Google will begin to offer a new feature for existing Google My Business Accounts. Google is calling this an “upgrade” to your Google business listing and will come at a cost of $50 per month or $600 annually. The upgrade features a badge that presents the words “Google Guaranteed”. This badge will be prominently featured on the Google My Business profile and may also appear in the Google 3 pack.
Google has recently added business labels within Google Street View. This will allow you to add a label to your business within the Google Street View platform. When a searcher is moving through Google Street View, an icon will be shown above your business. When the icon is clicked, the Google My Business profile will pop up on the right side of the screen.
Businesses can post updates on their Google My Business listing by selecting “Posts” on the left side menu, then select “COVID-19 Update” on the top banner menu. This section allows you to give your customers updates about any changes to your business that are due to COVID-19. This post will be shown in the “Updates” section on your Google My Business Listing.